Inbound Call Center/Sales Agent
Inbound Call Center Job Description:
Answer incoming calls from customers to take orders, answer inquires and questions, handle complaints, troubleshoot problems, and provide product information.
Main job Tasks and Responsibilities:
- answer calls and responds to emails or chat
- handle customer inquiries
- research required information using available resources
- provide the customer with product and service information
- manage and resolve customer complaints
- enter new customer information into the system
- identify and escalate priority issues
- process orders, forms, and applications
- follow up customer calls where necessary
- route calls to the appropriate department
- document all calls information according to outlined standards of client
- ability to de-escalate upset customer
Education and Experience
- high school diploma or equivalent
- proficient in computer applications
- knowledge of customer service principles and practices
- some experience in a call center service environment is helpful
- good data entry and typing skills
Key Competencies
- verbal and written communication skills
- listening skills
- problem analysis and problem-solving
- able to work a minimum of 15 hours or more ( some weekend hours may be required)
- must be able to maintain good Commitment Adherence (attendance) above 90%
- customer service oriented
- attention to detail
- adaptability
- resilience
- ability to build rapport with the customer
- show empathy
Position
We are selecting Independent Contractors to take inbound customer service and/or sales calls remotely from your home. As an Independent Contractor, you are responsible for any cost associated with certification and any equipment you need in order to service. All expenses are tax-deductible.
System Requirements
System and Equipment policy
System and Equipment policy
System and Equipment policy
In order to use our Platform, the minimum equipment must be met:
PC Requirements
CPU Speed: Dual-core 2.8 GHz or better or Intel i5 class or AMD Phenom X2 class or better. Atom, Celeron, Pentium and Opteron processors are not permitted
Lap top must be 15in
Hard Drive: 20 GB or more of available space 60 GB or more of total space
Memory: 4 GB of RAM minimum of 8 GB of RAM or better is preferable
Operating System: Windows 10 Windows 8/8.1 not supported by some clients
Standard Connection and Speed: Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs
System and Equipment policy
System and Equipment policy
System and Equipment policy
In order to use our Platform, the minimum equipment must be met:
MAC Requirements
Macs must have an Ethernet port MacBook Air and Mac USB-C ports will not be supported Boot Camp and a licensed version of Windows MUST be installed. Some clients do not require Windows to be installed. Read each requirement carefully. Please note that the platform's Technical Support WILL NOT be able to assist with the installation of Boot Camp and/or Windows or any questions related to it.
CPU Speed: Intel Core i5 2.7 GHz processor or better
Hard Drive: 20 GB or more of available space 60 GB or more of total space
Memory: 4 GB of RAM minimum of 8 GB of RAM or better is preferable
Operating System: Mac OS X 10.10 Yosemite or higher
Connection and Speed: Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs
Clients to Service
Clients to Service
Clients to Service
We service for Fortune 500 companies. Cruise lines, home improvement, roadside assistance, cable company, jewelry, medical transportation, books, home warranty, and there's more!
Skip the gas, take back your time from commuting to service from home for one of these great companies.
Certification Courses
Prior to servicing a client program, you’ll need to take a course that provides information about the client’s systems, the program, the quality requirements, and other information. This ensures that you’ll be up to speed, prepared and confident to serve.
• There is not fee for each certification course.
• To service clients using the Arise Platform, you must pass the course.
• Courses can run anywhere from two to eight weeks depending on the complexity of the client program.
• Call center agents are NOT paid for the time spent in class or taking courses, but you do earn while you learn, during certification. Read the opportunity announcements carefully before committing to a client program.
Q and A
Clients to Service
Clients to Service
* How do I get paid? *
You are paid as a 1099 contractor per direct deposit on the 1st and 15th of the month.
* What is the pay? *
The pay depends on the client. The average hourly rate is between $10.00 and $17.00 an hour. An administrative fee of $20.00 will be deducted from each pay. Arise also charges a platform fee of $19.75. This covers technical support and the use of the platform. There is no way around this cost.
You keep the rest!
*What is an administrative fee?*
Our administration fee allows us to assist you during your certification and beyond: bank fees, software costs, direct deposit fees, and of course our time.
* What is the cost to get started? *
Your investment varies on the client. The investment in your business will start with a background check cost of $9.99.
The investment to certify with the client to train on their system is your time. The cost of certification is free. Certification is unpaid, but you will earn while in certification,
* Any more questions? *
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